FAQ

Orders and shipping

Where do you deliver?

We deliver to addresses across Australia.

How long will my order take to arrive?

We aim to process orders within 1–3 business days, excluding weekends and public holidays. Estimated delivery within Australia is 7–15 business days after dispatch, so please allow approximately 8–18 business days in total. Delivery times may vary depending on the supplier, warehouse location, destination and shipping carrier.

How much is shipping?

We currently offer free shipping within Australia on our current product range. Your shipping total is shown at checkout before you pay.

Why did my order arrive in more than one parcel?

Some products are shipped from different locations, so orders containing more than one item may arrive separately.

How do I track my order?

When your order is on its way, we'll email you a shipping confirmation with tracking details where available.

I made a mistake with my delivery address. What should I do?

Please contact us as soon as possible with your order number and we'll do our best to help before your order ships.

Payments and pricing

What currency are your prices in?

All prices are shown in Australian dollars (AUD).

Returns

Can I return an item?

Please see our refund policy for return eligibility and how to start a return.

Products

How do I choose the right product for my pet?

Check the size, material and care details on each product page. If you're unsure whether something will suit your pet, contact us before ordering and we'll help where we can.

Still have a question?

We're happy to help. Send us a message and our team will get back to you as soon as we can.