Terms of service

Terms of Service

Effective Date: 20 October 2026
Store Name: Globaltrendmarts
Website: globaltrendmart.net
Contact Email: aunmuhammadgardezi@gmail.com

1. Overview

Welcome to Globaltrendmarts!

Throughout these Terms of Service, the terms "we", "us" and "our" refer to Globaltrendmarts, operated by Globaltrendmarts.

Globaltrendmarts is an online pet care and accessories store offering thoughtfully selected products for pet owners, including dog accessories, cat essentials, grooming products, feeding accessories, interactive toys and travel essentials.

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to customers.

By visiting our website, purchasing our products or using our services, you agree to these Terms of Service.

Please read these terms carefully before using our website.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement or have the necessary consent from a parent or legal guardian.

You agree to use our website and services only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our systems.
Distribute malicious software or harmful code.
Copy or reproduce our website content without permission, except where permitted by law.
Provide deliberately false information when placing an order.

We reserve the right to restrict access to our services where reasonably necessary to prevent misuse, fraud or security risks.

3. Products and Product Information

Globaltrendmarts offers pet care products and accessories sourced through third-party suppliers and fulfilment partners.

We aim to provide accurate product descriptions, images, specifications and pricing.

However, product colours and appearances may vary slightly depending on screen settings and manufacturing variations.

Product availability may change without notice.

We may update product descriptions, prices and availability when necessary.

We will not substitute a materially different product without your agreement.

All products should be used according to their instructions and appropriate safety precautions.

Pet owners are responsible for selecting products appropriate for their pets' size, age and needs and for supervising their pets where appropriate.

Nothing in this section limits your rights where a product does not match its description or meet applicable consumer guarantees.

4. Pricing and Payments

Unless otherwise indicated, prices displayed on Globaltrendmarts for Australian customers are in Australian Dollars (AUD).

Any applicable taxes, delivery charges and other fees will be displayed before you confirm your purchase.

We reserve the right to change product prices for future orders without prior notice.

Price changes will not affect orders already accepted, except where agreed with the customer or permitted by law.

Payments are processed through the secure payment methods available at checkout.

We do not intentionally collect or store complete payment card details on our own systems.

Orders may be subject to payment verification and fraud prevention checks.

5. Orders and Order Confirmation

When you place an order, you agree to provide accurate billing, shipping and contact information.

After checkout, you should receive an order confirmation through the contact details provided.

An order confirmation acknowledges receipt of your order and does not necessarily mean it has been accepted for fulfilment.

If an item becomes unavailable or we cannot fulfil your order, we will contact you to discuss available options, including an appropriate refund.

We may decline or cancel orders where reasonably necessary due to suspected fraud, payment failure or genuine stock unavailability.

If payment has been collected for an order we cannot fulfil, we will provide a refund in accordance with applicable law.

6. Order Processing and Shipping

Globaltrendmarts uses third-party suppliers and fulfilment services, including AutoDS-supported suppliers, to help process and deliver orders.

Our provisional estimated processing time is:

1–3 business days, excluding weekends and public holidays.

Our provisional estimated delivery time within Australia is:

7–15 business days after dispatch.

The estimated total time from order placement to delivery is approximately 8–18 business days.

These estimates apply only where supported by the shipping information for the products ordered. Actual delivery estimates shown at checkout or on product pages may differ.

Delivery times can vary due to supplier location, product availability, shipping carrier operations, customs processing and other circumstances.

We will provide tracking information when it becomes available.

Some orders containing multiple items may arrive in separate packages.

If your order is significantly delayed, lost or cannot be delivered, please contact our customer support team so we can investigate and provide an appropriate solution in accordance with applicable consumer law.

For additional information, please review our Shipping Policy.

7. Returns, Refunds and Exchanges

At Globaltrendmarts, customer satisfaction is important to us.

We aim to resolve issues involving damaged, defective, incorrect or otherwise non-compliant products fairly and promptly.

Under the Australian Consumer Law, consumers have certain rights to repairs, replacements, refunds and other remedies when products fail to meet applicable consumer guarantees.

For a major failure, consumers may be entitled to choose a refund or replacement. For a minor failure, we may be entitled to provide a repair or other remedy in accordance with the law.

We do not exclude or restrict these statutory rights.

For change-of-mind returns, eligibility will depend on our published Refund & Returns Policy, which should be reviewed before purchasing.

To request assistance with a return or refund, please contact us using the details provided in Section 17.

We may request your order number and reasonable supporting information, such as photographs of a damaged product.

You are not required to retain original packaging where doing so would improperly restrict your statutory consumer rights.

Our use of third-party suppliers does not remove our responsibilities to customers under applicable consumer law.

Please refer to our separate Refund & Returns Policy for additional details.

8. Australian Consumer Law

Globaltrendmarts recognises the rights of Australian consumers under the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service is intended to limit your statutory consumer guarantees or other rights that cannot lawfully be excluded.

9. Third-Party Suppliers and Services

Globaltrendmarts uses Shopify as its ecommerce platform and may use AutoDS and third-party suppliers to support product sourcing, inventory management and order fulfilment.

Certain services, such as payment processing and delivery, may be provided by independent third parties.

These providers may have their own terms and privacy policies.

While third parties assist with our operations, Globaltrendmarts remains responsible for meeting its obligations as the seller under applicable law.

We do not require customers to contact our suppliers directly to exercise their consumer guarantee rights against us.

10. Intellectual Property

Unless otherwise stated, the Globaltrendmarts name, original website content, branding, graphics and other materials owned by us are protected by applicable intellectual property laws.

Third-party product images, trademarks and other materials remain the property of their respective owners.

You may not reproduce, distribute or commercially exploit protected content without appropriate permission, except as permitted by law.

11. Customer Accounts

If you create a customer account, you are responsible for keeping your login information confidential.

You agree to provide accurate account information and notify us if you suspect unauthorised access.

We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud or maintain website security.

Any such action will not affect existing statutory rights relating to purchases.

12. Privacy and Personal Information

We respect the privacy of our customers.

Personal information may be collected and used to process orders, communicate with customers, arrange delivery, provide support and operate our store.

Relevant information may be shared with Shopify, payment processors, shipping providers and fulfilment partners where necessary.

For further details about how personal information is collected, used, stored and disclosed, please review our Privacy Policy.

13. Website Availability and Accuracy

We aim to keep our website accessible and our information accurate.

However, occasional technical issues, maintenance periods or errors may occur.

We may update website content, product listings and services when necessary.

If an error affects an order, we will communicate with the customer and provide an appropriate resolution.

Nothing in this section limits consumer rights or remedies available under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Globaltrendmarts is not responsible for losses arising solely from circumstances outside our reasonable control where liability may lawfully be excluded.

However, nothing in these Terms of Service excludes, restricts or modifies liability, consumer guarantees or remedies that cannot lawfully be excluded, restricted or modified.

In particular, these terms do not limit rights available under the Australian Consumer Law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, services or applicable legal requirements.

The most recent version will be available on our website.

Material changes will be communicated where required by law.

Changes will not retrospectively remove rights that customers have already acquired.

16. Governing Law

These Terms of Service are governed by the laws applicable to the business's legal operating location, subject to any mandatory consumer protection laws that apply to customers.

For customers in Australia, nothing in these terms limits rights or protections provided by the Australian Consumer Law or other applicable Australian legislation.

Any dispute will be handled in accordance with applicable law.

17. Contact Information

If you have questions about these Terms of Service, your order or our products, please contact us.

Store Name: Globaltrendmarts
Legal Business Name: Globaltrendmarts
Customer Support Email: aunmuhammadgardezi@gmail.com
Website: globaltrendmart.net

We aim to respond to customer enquiries as promptly as reasonably possible.

Last Updated: 20 October 2026